Outlook 2016 For Mac Crashes On Startup
Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Note
This article only addresses the crash scenario where mso30win32client.dll is the module name in a crash signature.
Outlook 2016 is crashing when opening and all other features (excel,access ect) as working fine. Running on Windows 7x32 bit and office 2016 32 bit. We were upgraded from office 2010 to office 2016. Tried in safe mode and recreated outlook profile and having same issue.
For other scenarios, see the following articles:
If you still couldn't find a solution with Office Applications crashing or not starting, you might check the Microsoft Community Office Commercial Admin Center Forums.
Symptoms
Microsoft Office 2016 applications may crash or cannot start. The applications that have been seen to be affected are Excel, Outlook, Skype for Business, Word, Access, Publisher, Project and OneNote.
Additionally, in the Application Event log, you may find a crash signature similar to the following in event ID 1000:
Note
- The Application Name will be the name of the executable of the application, such as excel.exe, outlook.exe, lync.exe, winword.exe, msaccess.exe, mspub.exe, winproj.exe, or onenote.exe.
- The Application Version, Module Version and Offset will vary.
Workaround
Important
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Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
To work around this issue, follow these steps:
Exit all Office 2016 applications.
Start Registry Editor. To do this, use one of the following procedures, as appropriate for your version of Windows.
- Windows 10, Windows 8.1 and Windows 8:Press Windows Key + R to open a Run dialog box. Type regedit.exe and then press OK.
- Windows 7: Click Start, type regedit.exe in the search box, and then press Enter.
Locate and then select the following registry key:
HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonGeneral
Locate the ShownFirstRunOptin registry value in the key that is specified in step 3. If you do not find ShownFirstRunOptin, go to step 5. If you do find it, go to step 7.
If you do not find the ShownFirstRunOptin registry value, point to New on the Edit menu, and then click DWORD (32-bit) Value.
Type ShownFirstRunOptin, and then press ENTER.
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Right-click ShownFirstRunOptin, and then click Modify.
In the Value data box, type 1, and then click OK.
On the File menu, click Exit to exit Registry Editor.
Put Outlook 2016 in the trash and reinstall it. This does not affect the email database. It will still be there. Though I'd still make a backup of it, first.
The old utility went away because it was no longer needed. Instead of being a monolithic database, all emails, attachments and other data for Outlook 2016 are individual items on the drive. So there's no possibly damaged single database of records to fix. Also, the old utility was the only way to truly remove deleted emails from the database. When you remove emails from the Deleted Items folder now, they are instantly gone from the drive.